NERC Mandates Electricity Distribution Companies To Refund Overcharged Customers

Adoga Stephen By Adoga Stephen - Editor-In-Chief
2 Min Read

The Nigerian Electricity Regulatory Commission (NERC) has directed all Electricity Distribution Companies (DisCos) to follow the April 2024 Supplementary Multi-Year Tariff Order.

This directive is intended to provide clear guidance to customers affected by the order. Some key instructions for DisCos include:

  • Band A Feeders Maintenance: DisCos are instructed to maintain ONLY the newly approved Band A feeders listed in their April 2024 supplementary orders for vending to prepaid customers and billing for post-paid customers on their networks.
  • Publication of Approved Band A Feeders: DisCos must immediately publish the schedule of approved Band A feeders affected by the rate review on their websites.
  • Customer Portal Setup: All DisCos are mandated to establish a website portal by 10th April 2024, enabling customers to check their current Bands by entering their meter or account numbers.
  • Refund for Incorrect Billing: Customers erroneously billed at the new rate should be refunded through energy tokens by Thursday, 11th April 2024. DisCos must provide evidence of compliance with the commission by 12th April 2024.
  • Compliance Monitoring: NERC will closely monitor compliance with the directives and continue supporting all stakeholders as necessary.

The commission announced a new directive as part of their continued efforts to promote transparency and fairness in the electricity tariff system.

The directive aims to prioritize the protection of consumers’ interests and promote a sustainable and efficient electricity sector.

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By Adoga Stephen Editor-In-Chief
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Stephen studied Mass Communication at the Lagos State Polytechnic, Ikorodu (now Lagos State University of Science and Technology), where he acquired requisite training for the practice of journalism. He loves the media, and his interest mostly lies in print medium, where his creative writing skill makes him a perfect fit.